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I have ridden the Acela from NYC to Washington three times. In all three cases the train originated in NYC, so there were no through passengers. At least half of the passengers in the car that I was in got off in Philadelphia, and they were replaced by a smaller number of passengers traveling from Philadelphia to Wilmington, Baltimore, BWI, or Washington. All three trips were 8:00 a.m. or thereabouts weekday departures from Penn Station. In FY13 ridership on the NEC was approximately 11.4 million, which was down roughly 2/10s of one per cent from FY12. Acela ridership was down 1.5 per cent.   Ridership does not translate into number of customers.  In FY13 I was one Amtrak customer who took 14 trips on Amtrak.  Most of them were on the Texas Eagle, but one on the Pennsylvanian from Pittsburgh to NYC; another on the Coast Starlight from LAX to San Francisco; NEC regional trains from NYC to Washington (2); and the Pacific Surfliner from San Diego to LAX (2). I don't believe the Acela is worth the premium fare.  I prefer business class on a regional train. I would be keen to know how many customers Amtrak had in FY13.  I have asked that question in my FOIA request.
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