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[quote user="oltmannd"] [quote user="Sam1"]Five years to eliminate the losses on its food and beverage services?[/quote] Yes. Too slow.  And too much "on their own".  But, at least they don't appear to be completely brain dead.  Gotta give credit when it's due, though! They must have one or a few "hot shots' in their IT dept.  They have done a lot an done it well lately - at least that we can see.  E ticketing, better web portal, train status map.. They have come from way behind on some of those things and basically caught up.  [/quote] You are correct, Amtrak's IT department appears to have gotten some things right, at least from a customer service perspective, i.e. e-ticketing, improved web portal, etc.   If my memory serves me correctly, Amtrak outsourced its IT function to IBM.  That may explain the latest IT driven improvements.
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