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[quote user="DavidBragdon"] On a recent trip from NYC to Syracuse and back, two of the six (33%) of the tables in the Amcafe were cluttered with the crew's paperwork, making those tables unusable for passengers.  Of course, the crew needs someplace to manage their tickets and manifests, but using one-third of the very limited "lounge" space on the train seems excessive, preventing passengers from enjoying what few amenities these trains have. Couldn't the crew just use one table? Part of what makes a train more pleasant than a plane or bus is the opportunity to leave one's seat and sit someplace else for awhile, but these Amcafes do not seem to be operated with the passengers' enjoyment in mind. [/quote] I had a similar experience last week on a trip from Washington to New Orleans on the Crescent. Although Amtrak has some very good customer oriented personnel, too many of their on-board employees don't seem to care whether they inconvenience their customers.   If Amtrak were privatized, with the contractor being held to strict performance standards, including customer service, and required to bid for a new contract every five years, I'll bet we would see some attitude adjustments.  Better yet would be the introduction of passenger rail competition in the U.S.
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