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My experience with Amtrak reservations has been very good.  I always use the on-line site to make my reservations.  It is one of the best on-line reservation sites that I have used.I have taken five trips on Amtrak over the past year.  I booked all of the space (coach, business class, and first class) on-line.  The process was simple to follow, and there were no errors in my reservations.I have used the system since it was launched.  In fact, when I lived in Australia, I booked my Amtrak travel plans from Melbourne, via my computer, for travel when I was back in the States on home visits. Again, I never ran into a problem.I just looked at the system to see if I could book a sleeper from Austin to LAX for next May 1st.  No problem!  I don't think you can book more than a year in advance, at least on-line, and I would be surprised if you could on the telephone.Southwest Airlines only opens its reservation system for booking six to nine months in advance.  I believe most of the other airlines follow the same procedure.  Very few people need or desire to book more than a year in advance.  Accordingly, building the capability to do so would not be a good business decision.Amtrak has a lot of challenges.  But its on-line reservation system is as good as any airline system that I have used.  And I have been booking reservations on-line since the Sabre System was opened up to Prodigy users in the 1990s.
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