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Prior to the deregulation of the electric utility business in Texas, the utility executives 'knew' what was best for their customers.  But after deregulation they got a shocker.  They found out that in a competitive market it is the customer who determines what he or she wants.  They vote with their dollars.  Missing from the team to hammer out a blueprint for a national rail policy is a cross section of potential customers.  Including them could involve a significant risk.  They might decided that they want something very different from what the so called professionals want.  And it could turn out to be a shocker.  It could also produce a better outcome.
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