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<p><font face="arial,helvetica,sans-serif" size="2">Last December I was on the Texas Eagle from Dallas to Milwaukee and then on to Portland, Oregon on The Empire Builder.</font></p><p><font face="Arial" size="2">Due to bad weather, we were about five hours late getting into St. Louis. Amtrak terminated the train in St. Louis and sent us to Chicago on a bus. </font></p><p><font face="Arial" size="2">When I got home I quietly asked Amtrak to refund me the difference between the first class rail fare and the bus fare from St. Louis to Chicago. They responded with a voucher that was considerably more than the fare difference. In fact, it paid for a subsequent trip, again first class, between El Paso and Dallas.</font></p><p><font face="Arial" size="2">I have found that speaking up quietly usually gets some positive results.</font></p><p><font face="Arial" size="2"></font></p><p><font face="Arial" size="2"></font></p>
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