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I have been having a customer service issue with both Amtrak and the Boston T or Commuter Rail Line. Yesterday I called Trainriders Northeast to see if they could advocate for me (Even though I live In Cleveland a I Spend a Fair amount Of time in the New England Region). Trainriders Northeast is the Local National Association Of Railroad Passengers Affliate. I called there number and got a man On the Phone who was very cranky and even Irate that I called him. I told him that Already emailed and called both Amtrak and the Boston T about My problem and that they had not responded despite the Ts "Write to the Top Program". "What are you calling me for?",,,,Well sir YOU are the local Associtaion of Railroad Passengers and I am a Railroad passenger and I was hoping that you can represent me. "All we do is try and keep Amtrak here in New England" Well you MUST know somebody you you can respond to me at the "T",,, No I am sorry I dont know anyone personaly and even I am the President of Trainriders Northeast and the Vice President of NARP all that will do is get me a cup of coffee. We went round and round about how he was SUPOSE TO ADVOCATE for me or at least co-sign a letter to the T so that SOMEONE would respond but he kept saying thats not his job.I Hung Up frustrated[:(!][V][B)]....But I remember about 6 years ago I wanted a refund on the second leg of a Airplane flight because of bad weather that gave me the jitters and after a quick call to the National Association Of Airline Passengers I got my Refund and a First Class ticket on Metroliner to boot and they were very Helpfull. So If Ralph Naders NAAP can help Airline Passengers in distress Why Cant National Association of Railroad Passengers do the same? <br />
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