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Here's a quote from this following link..... http://www.idahostatesman.com/apps/pbcs.dll/article?AID=2006606190308 ....that gives us a clue into how customers have percieved railroads over the last few decades: "The resurgence of the rails is a good story," Ortwerth said. "For 30 years, the rails have been bleeding market share away to the trucks. The No. 1 reason was service issues. The rails were so notoriously bad at customer service and on-time delivery." That's what this topic is about, and how retrenchment has related to the negative views rail customers have had and continue to have about the US railroad industry. Retrenchment = shrinking customer base. Shrinking customer base = lost market share BTW, railroad market share has not changed appreciably in the last 50 years.
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