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Amtrak reform council should be liquidated

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I am sick and tired of traveling on the airlines. The airline people are rude, arrogant, and disgusting. They treat passengers like we are their worst enemies. When I mean airline people, I mean ALL of them---reservationists, gate people, ticket counter people, stewardesses( I beg your pardon, flight attendants). I flew to NJ on business about three months ago. What a terrible trip. Flew from Phoenix to Baltimore. I was cramped in a small seat for almost five hours to the point that my legs and back were in pain. Those lousy flight attendants were rude and horrorable. I got up from my seat to stretch my legs and was told to sit down a couple of times. I tried to explain to this snotty "flight attendant" that my legs hurt from that small seat. She told me to fly first class next time. I asked her if she wanted to pay the additional charges---she really got mad at me. She threatened to tell the captain that I was creating an "air rage" situation and I could be arrested when I arrived in Baltimore. Can you believe it? When I got to Baltimore, I boarded an Amtrak train to complete my trip to NJ. What a difference! The entire crew on that train was friendly, helpful and exremely pleasant. That two hour trip was very enjoyable. I was free to walk to the lounge car, speak to other passengers. The conductor of the train was very nice. I asked him about his job and he said that he loved it. He said that every day was different and he loved going to work. The Amfleet equipment was very nice, comfortable and spacious. They are very beautiful trains. Airlines should look to Amtrak for lessons in making travel pleasant. Amtrak knows what they are doing. I hope they can hang in there! I will never fly the airlines again, unless forced to do so. Steve Bouchier
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