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So the history of railroads vs. farmers continues to repeat itself. CN and CP stiff the farmers in Alberta, C&NW angers the farmers in Iowa, and UP overcharges the farming folk in Nebraska. Now it's BNSF's turn. Would it help if the railroad assigned enough sales reps to an area and actually have them live there so the rep could get to know the people and the way things are done in their assigned area? It's a throwback to the "good old days," and the railroad (in this case BNSF) may balk at the extra cost, but it's better than having to play phone tag with a railroad employee stationed a thousand miles away who has no idea what's going on, aside from some stats on a piece of paper.
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