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SoCal - Amtrak Pacific Surfliner - Sat Jan. 29
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[quote]QUOTE: <i>Originally posted by drephpe</i> <br /><br />Metrolink had info regarding the funeral of the Amtrak conductor on their web site within a day or so after the wreck, along with a very nice and well-thought-out expression of condolences. <br /> <br />Hate to bring this up, but it should be remembered that Metrolink is a likely target in any ensuing legal action, deserved or not (how deep do you think that deranged motorist's pocket is????), and anything they say or do as an entity (1) likely will be used against them, even if it is totally innocuous, and (2) is most probably being controlled by their legal counsel (see #1). Probably worth cutting them a little slack on this one until the DA, NTSB etc get it all sorted out. <br />[/quote] <br /> <br /> <br /> I do understand and agree with your main points, drephpe; indeed, in the grand tradition of "Dewey, Cheatham and Howe", the local slimeball law firms have already been running radio and TV ads encouraging potential plaintiffs in this mess to contact them "if they suspect railroad negligence" and, according to both last Friday's L.A.Times and several TV reports, the State of California has had to hire several investigators to attempt to head off a number of "cappers" from unethically initiating direct contact with the grieving family members to solicit plaintiffs' lawsuits for the blood-sucking lawyers. <br /> My point was that both the operating crews, the survivors, and countless supportive well-wishers tend to have a need for closure that involves something more tactile and interactive, such as condolence books/cards, memorial services with participation by senior management, etc. All of the major Business and Communications Departments of the big universities offer training to their Public Relations and Corporate Communications students about how to handle situations such as this (AND what to say) so as not to hand the money-grubbing shylock lawyers any potential ammunition. I highly respect most Metrolink management and fully support them in 99% of what they've done over the years; however, in this one case, I believe that their P.R. people let them down, by not really following through on a timely basis with such items of tactile and interactive closure which would have been so sorely appreciated by the affected people. BNSF's P.R. people were organized and classy enough to have handled the 2002 Pacentia wreck situation in such a manner, and Metrolink's P.R. people should have shown the same acumen with the Glendale wreck. <br /> <br />Sincerely, Ross R. Moore, Jr.
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