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[quote user="MikeF90"]I haven't used the Customer Service contact form in a while, but they used to respond as advertised within a day or two.[/quote] You are right but that was before Kalmbach outsourced their customer service. When I didn't get an answer within six week I sent an e-mail to the press department asking them to forward it to the right person. That helped and I got helped very efficiently. As I said before my last experience with customer service is 6 month old. I was asked to solve future problems with the contact person at Kalmbach bypassing customer service. Regards, Volker
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