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Problem logging on

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Problem logging on
Posted by Convicted One on Sunday, May 3, 2020 12:18 PM

Starting late Friday afternoon, and spanning all through yesterday, I was unable to log on here. kept getting an error message  that my "credentials" were wrong.

I really suspected that I had been banned.

But today everthing seems to be back working. Anybody else have this problem, or am I "special"? Wink

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Posted by BaltACD on Sunday, May 3, 2020 12:27 PM

Personally - I have had no problems logging on.  I am however getting times when I attempt to acces the site and NOTHING HAPPENS.  After a period of time I access some other site and that site comes right up.

Never too old to have a happy childhood!

              

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Posted by SD70Dude on Sunday, May 3, 2020 12:37 PM

I had the same experience as C.O.  Things seem fine today. 

This happened to a bunch of other posters about a year ago.  I was not affected then, and they do not seem to be affected now.

I suspected I had not been banned this time, you get a different error screen if you try to log in to a banned account.

Greetings from Alberta

-an Articulate Malcontent

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Posted by samfp1943 on Sunday, May 3, 2020 12:42 PM

BaltACD

Personally - I have had no problems logging on.  I am however getting times when I attempt to acces the site and NOTHING HAPPENS.  After a period of time I access some other site and that site comes right up.

YEP! SoapBox Same set of problems with logging on....Nessage that credentials were incorrect.  Mine started late thursday PM.    Site would accept no log in via my Firefox sign-in.  After much frustration, I chaNged to   log-in via M/S EDGE : where my log-in was 'saved'... Same log-in,and it went right in.  No roblem after that.  

Must be those darned I.T. Gremlins, at work again....  Grumpy Grumpy Grumpy   .

 It seems that their philosophy is "..If it is 'workin..."

                                                     "... It must be a problem?..."

                                                                          Geeked  Blindfold BlindfoldBang Head

 

 


 

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Posted by Semper Vaporo on Sunday, May 3, 2020 12:42 PM

I had the same problem most of yesterday.  Late in the evening I was able to log-on.  I noted that many people were still posting things, and I suspect those people don't log-out and do not delete the cookies on their cornpewter (which is where the log-on status is stored), so when they return to the forum, the cookie is detected showing that they are logged-on and so they had no problem.

Most web-sites use multiple computers to perform different processes (so as to not overload just one).  I figure just the one that was tasked with processing log-ons was feeling out of sorts, thus the forum worked, but no one could log-on new.

Semper Vaporo

Pkgs.

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Posted by Murphy Siding on Sunday, May 3, 2020 12:52 PM

BaltACD

Personally - I have had no problems logging on.  I am however getting times when I attempt to acces the site and NOTHING HAPPENS.  After a period of time I access some other site and that site comes right up.

 

I frequently get this problem. Once the system is content that I'm not Convicted One, it seems to let me right in...after 5 or 10 minutes.Mischief I just assumed it was another "system upgrade" in progress. 

Thanks to Chris / CopCarSS for my avatar.

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Posted by Convicted One on Sunday, May 3, 2020 1:11 PM

SD70Dude
ou get a different error screen if you try to log in to a banned account.

Is it abundantly clear from the message on that error screen that you've been banned?

Or is it just some cryptic "Nyah Nyah!!" type mesage?

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Posted by SD70Dude on Sunday, May 3, 2020 1:22 PM

Convicted One
SD70Dude
ou get a different error screen if you try to log in to a banned account.

Is it abundantly clear from the message on that error screen that you've been banned?

Or is it just some cryptic "Nyah Nyah!!" type mesage?

If I recall correctly, you get a fairly blank page with Kalmbach letterhead at the top, similar to the PM screen.  I forget the exact wording, but it informs you that the account has been banned/suspended/removed from the forums for about the next 100 years, and even gives you the expiry date of your ban down to the second.

For some time after being banned I could still comment on NewsWire stories, and access other parts of the trn.trains.com site.  The ban obviously only applied to the cs.trains servers.

Greetings from Alberta

-an Articulate Malcontent

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Posted by CShaveRR on Sunday, May 3, 2020 1:42 PM

It was already a challenge for me on Friday night...just my three entries for Kalmbach (this, Newswire, and the Rochelle webcam).  I finally got this Forum opened up yesterday, then accessed the Newswire late last night through the Forum.  Guess we'll have to visit Rochelle in person...

Carl

Railroader Emeritus (practiced railroading for 46 years--and in 2010 I finally got it right!)

CAACSCOCOM--I don't want to behave improperly, so I just won't behave at all. (SM)

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Posted by Flintlock76 on Sunday, May 3, 2020 2:04 PM

I had problems starting Friday after I did a "cookie purge."  When I tried to log in the system recognized my e-mail address and password, then it timed-out and said there was, you guessed it, a problem with my password.

"Well how the hell can there be a problem with the password if the system recognised it during my attempted sign-on?"  says I.

I sent an e-mail to Customer Service Saturday morning and by the afternoon it was fixed.  Sorry for everyone elses trouble but I'm glad to see I wasn't alone. 

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Posted by Deggesty on Sunday, May 3, 2020 2:11 PM

I have not had troubles logging in as such, but from time to time the system is slow in taking me where I want to go, even after a while telling me that it has timed out.

Johnny

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Posted by Convicted One on Sunday, May 3, 2020 2:49 PM

Flintlock76
I sent an e-mail to Customer Service Saturday morning and by the afternoon it was fixed.  Sorry for everyone elses trouble but I'm glad to see I wasn't alone. 

Here is a little twist to our story.

After I concluded that I must have been banned, I adopted a "wut, me worry?" outlook, and decided I had little to lose.

So I opted through the "Forgot your password?"  help process, and they emailed me a link to a widget that would allow me to change my password.

So, after assigning myself a fresh password.....I still could not log on, still being refused over improper credentials..then tried my old as well as new password several times before accepting that I must be history, and that disabling my "credentials" must be the tool of preference they use to ban people.

Then, today I logged on with my new password...just fine.

I'm inclined to agree Semper Vaporo, they likely have various processes distributed across multiple machines, and their "authentication server" was likely taking the day off. 

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Posted by NorthWest on Sunday, May 3, 2020 3:21 PM

I think if you had cookies, you were good and if you didn't, you couldn't log in.

Firefox breaks the PM text box, so when I have to send one, I have to log in on Edge. Tried a few days ago and couldn't log in on any browser but was fine since I had Firefox signed in.

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Posted by Convicted One on Sunday, May 3, 2020 3:33 PM

That reminds me, something else I noticed while browsing the forum, during the time I could not log in.....I had ads...all over that portion of the screen on the right side, (under  The Newsletter Sign-up widget)

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Posted by MidlandMike on Sunday, May 3, 2020 9:46 PM

Friday night and Saturday morning I could not even get onto the Trains.com website.  Google showed something like Gateway error.

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Posted by Overmod on Sunday, May 3, 2020 10:45 PM

MidlandMike
Google showed something like Gateway error.

Likely 504 - one of Kalmbach's servers asking for another one and not getting the expected answer in time.  Perhaps site-improvement related.  In older models of Web development the IT people would put up a 'men working' page when they took some of the site 'enablement' down to work on it, or when something broke or crashed.  Now they just fix it and let the marks wonder.

Alan Kay and others had a theory about 'never say no to a user' back in the dawn of the "Internet experience" as surfer's paradise; the flip side of this was a "security" model that avoided saying 'no' by never allowing questions to be asked.  One of the bastard grandchildren of this general idea appears when the 'login' problem crops up: you never actually get an error or fault message of any kind; the screen just blinks a bit and drops you back to the sign-in screen as if nothing had happened.  No messages, no workarounds, no contacts for help -- no explanation forthcoming.  And then you go to contact Customer Service and can't get past the mandatory screen for subscribers only if you don't know the secret Vulcan nerve pinch path to access the old e-mail form.

Now, I'd think that all the shelter-in-place home time would put Kalmbach IT with a big leg up on 'surprising' us with the New Forum Experience.  That should get rid of most of the cobbled-together configuration differences between the various magazine forums -- I can finally read MR with last post first, like I have it in my defaults, without having to select it every time with every thread.

On the other hand, to paraphrase Dorothy Parker, what fresh hell will this be?

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Posted by Deggesty on Monday, May 4, 2020 7:59 AM

Yes, it is "504 error."

Johnny

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Posted by tree68 on Monday, May 4, 2020 8:05 AM

Keep in mind that this whole panic event is also serving as a test of the Internet in terms of capacity.  People are doing things on-line that they haven't done before - on-line meetings, moving documents from home to business servers, email, watching movies from home because they can't go out, you-name-it.

Some gateway nodes that were getting by may now be over-subscribed. This can be something of a local issue.  If all the hops between a site and me are running fine, I don't have a problem.  If a hop between you and the same site has a problem, you'll have a problem.

There are usually a lot of hops between the user and the server, over some arcane looking routes.   My packet may go from here to NYC to Chicago (via who knows where) to Chicago, and so on.

The tech savvy might be able to do a "tracert" to a server in question, but some sites have blocked such traces due to distributed denial of service attacks (DDOS).  Still, the results you do get will sometimes amaze you...

LarryWhistling
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Posted by Erik_Mag on Monday, May 4, 2020 6:31 PM

NorthWest

Firefox breaks the PM text box, so when I have to send one, I have to log in on Edge.

The latest version of FireFox on the Mac has the same problem with the PM text box, but an old & decrepit FF v48.0.2 does not have the PM text box problem.

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