QUOTE: Originally posted by Junctionfan This is slightly off topic but not too bad but I have always wanted to know if the railroads have ever tried to do sales for example buy 1 get one free or move a certain tonnage and recieve the next car load for 35% cheaper or something like that? Would the CEO attempt to try this or would the board seriously frown on him for that kind of practices?
QUOTE: Originally posted by Limitedclear QUOTE: Originally posted by Junctionfan This is slightly off topic but not too bad but I have always wanted to know if the railroads have ever tried to do sales for example buy 1 get one free or move a certain tonnage and recieve the next car load for 35% cheaper or something like that? Would the CEO attempt to try this or would the board seriously frown on him for that kind of practices? It has been done. Often it results in unforeseen problems resulting in another unforeseen problem. The firing of the marketing guy who had the idea. LC
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QUOTE: Originally posted by Junctionfan I suppose that's true if I'm investor but wonder what customer satisfaction is like. That is my biggest concern. I would hate to loose customers because the customers needs were not being satisfied.
QUOTE: Originally posted by greyhounds A happy customer is an expensive customer. There's always a friction between a buyer and a seller. The buyer wants a "more/better" service or product at a lower price. The seller wants more money for what he/she is providing. This natural friction is a good thing since it keeps both the buyer and seller seeking more efficient alternatives. This begets progress and improvements. You don't want to be the perfect solution for your customers, you want to be the best available solution in terms of product/service/price for your customers. It's impossible to hit it perfectly. If you're not loosing one pound of frieght because some customer somewhere can find a better alternative, then your prices are probably too low. Happy customers are not the goal. Profitable customers are. It doesn't change one dang bit in the few socialist countries left. Ownership doesn't change economics. It's the realtionship of inputs measured in cost vs. outputs measured in income that counts wether the dang gubernmint owns the rayroad or private investors own the railroad. It's just that private investors have been continuously shown to be less wasteful and therefor more benificial to the general population than gubernmint ownership.
QUOTE: Originally posted by arbfbe In brief, I think they are up on the financial situation they face on Wall street but are poorly versed on the connection of railroad investment and operations to the financial results they want to achieve.
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