...in every category....by a lot.
Precision Customer Dissatisfaction. (at least soy shippers)
http://www.soytransportation.org/newsroom/RailroadReportCard-Results(2015).pdf
-Don (Random stuff, mostly about trains - what else? http://blerfblog.blogspot.com/)
KCS is worse in a some cases... soy what.
Other than giving the shipper something to talk about with the railroad, what good is this information to anyone? I see that UP generally ranks higher than BNSF. Should I use that information next time I order a car, seeing how I am on a BNSF line?
Thanks to Chris / CopCarSS for my avatar.
Ulrich KCS is worse in a some cases... soy what.
She who has no signature! cinscocom-tmw
A foolish consistency . . .
I'd want to know how many respondents there were, and about how many cars they ship in a typical year - didn't see either - before I relied on this survey for much of anything.
Still, I wonder if this kind of thing is why CP is the only Class 1 that doesn't participate in the Railroad Performance Mesasures website reports:
http://www.railroadpm.org/
- Paul North.
Paul_D_North_Jrwhy CP is the only Class 1 that doesn't participate in the Railroad Performance Mesasures website reports
I've wondered about that more than once myself. About a month after CP stopped reporting to RPM I took some time to see how much deviation there was between the numbers reported to RPM, and what CP were showing using their own method of reporting on their website. I was surprised to see there wasn't that much change at all.
This got me thinking that what was really going on was that CP didn't want to call attention to what CP wanted to call "routine" operational proceedures at one yard or division as opposed to a system wide problem. Not wanting to continue reporting in the generally accepted way to RPM seemed like a "throwing the baby out with the bath water" solution the what ever this issue was, but I've never been too sure what else is going on.
Bruce
So shovel the coal, let this rattler roll.
"A Train is a Place Going Somewhere" CP Rail Public Timetable
"O. S. Irricana"
. . . __ . ______
To be fair, note that this survey goes back to 2011 - before EHH took over at CP on June 29, 2012* - so likely he had little or no effect on the events of 2012, either.
* https://en.wikipedia.org/wiki/E._Hunter_Harrison
More significantly, the RPM reporting system was created in 1999 largely as a result of several badly managed mergers in the 5 years or so before then - notably, UP & C&NW and then SP, the CR halves with CSX and NS, etc. - to pacify the STB and unhappy shipper's groups, etc.:
"Welcome to the Railroad Performance Measures website, where six major North American freight railroads have voluntarily reported . . . since 1999, in a commitment to improve communications with their customers".
Considering that background - and CP's non-participation in it - has or undoubtedly would raise concerns at the STB and shipper's groups. Fair questions would be, "Where's the commitment to transparency and accountability for customer service ?", and "How is that going to be provided during and after a merger with such a non-existent track record ?".
Kind of like asking for a loan with no credit history or other documentation, or maybe more aptly, like going to a church and asking to be married in the faith by the minister/ priest, without ever having participated in a service or other religious activities.
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