I've been an avid reader of Trains for years (newsstand) but have just now subscribed to it. I'd like to read some of the older articles I missed but get the following message when I try...
"The full text of this article is available to Trains Magazine subscribers only"
I am a subscriber but can't read them, am I doing something wrong? I couldn't find anything on this using the search feature? Thanks!
Jay
Patience and perseverance, Grasshopper.Give them some time to process your subscription.But keep trying--it would be interesting to know how quickly it can be done.
Carl
Railroader Emeritus (practiced railroading for 46 years--and in 2010 I finally got it right!)
CAACSCOCOM--I don't want to behave improperly, so I just won't behave at all. (SM)
CShaveRR Patience and perseverance, Grasshopper.Give them some time to process your subscription.But keep trying--it would be interesting to know how quickly it can be done.
Sage advice from a very smart man!
The TRAINS Customer Service folks are very competent, and accomodating, if callin in live to them..
Just a note of personal experience. Their on-line subscription system via a CC payment works wonders, particularly, "when sliding late into home plate".
I'll practice some patience. Thanks, I appreciate it! : )
Or, you can even send a note to customerservice@kalmbach.com. Doing such can work wonders.
Johnny
Contact Customer Service by phone -- this page has the contact information.
Explain that you need to have your trains.com account updated to reflect your subscription status. I suspect they may be able to get this done while you are still on the phone. If they need to refer the issue to the IT department, get a name and contact phone number for the specific person(s) responsible, and follow up with them directly. You might want to have a receipt with your subscription information handy just in case the IT folks don't have it easily available.
I doubt it will take long to get set up... perhaps only a few keystrokes or mouse clicks from people with the right kind of software access.
Thanks Deggesty and Wizlish, I appreciate it! : )
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