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<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-family: verdana,geneva;"><span style="font-size: small;">I called customer service this morning and told them about the problem, and the concern about it by forum users.<span style="mso-spacerun: yes;"> </span>I was told the following:</span></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: small;"><span style="font-family: verdana,geneva;"><span style="font-size: small;"> <o:p></o:p></span></span></span></p> <p class="MsoNormal" style="text-indent: -18.75pt; margin: 0in 0in 0pt 36.75pt; mso-list: l0 level1 lfo1; tab-stops: list 36.75pt;"><span style="font-family: verdana,geneva;"><span style="font-size: small;"><span style="font-size: small;">1)</span> <span style="font-size: small;">All issues pertaining to the forum are under the purview of the editorial department, and anyone in that department can address any issue about the forum.</span></span></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.25in;"><span style="font-size: small;"><span style="font-family: verdana,geneva;"><span style="font-size: small;"> <o:p></o:p></span></span></span></p> <p class="MsoNormal" style="text-indent: -18.75pt; margin: 0in 0in 0pt 36.75pt; mso-list: l0 level1 lfo1; tab-stops: list 36.75pt;"><span style="font-family: verdana,geneva;"><span style="font-size: small;"><span style="font-size: small;">2)</span> <span style="font-size: small;">Customers cannot speak directly to the I.T. department about technical issues of the forum.<span style="mso-spacerun: yes;"> </span></span></span></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.25in;"><span style="font-size: small;"><span style="font-family: verdana,geneva;"><span style="font-size: small;"> <o:p></o:p></span></span></span></p> <p class="MsoNormal" style="text-indent: -18.75pt; margin: 0in 0in 0pt 36.75pt; mso-list: l0 level1 lfo1; tab-stops: list 36.75pt;"><span style="font-family: verdana,geneva;"><span style="font-size: small;"><span style="font-size: small;">3)</span> <span style="font-size: small;">The person I spoke to in customer service did relay my concern to someone in the editorial department, and then relayed their response back to me.</span></span></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.25in;"><span style="font-size: small;"><span style="font-family: verdana,geneva;"><span style="font-size: small;"> <o:p></o:p></span></span></span></p> <p><span style="font-size: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span style="font-family: verdana,geneva;"><span style="font-size: small;">The response was that they are aware of the problem, are considering how to fix it, cannot say when it will be fixed, and cannot say if it will be fixed. </span></span></span></p>
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