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<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: small;"><span style="font-family: verdana,geneva;"><span style="font-size: small;">I called customer service and they said they are working on the problem, which I was told is being caused by high forum traffic at night.<span style="mso-spacerun: yes;"> </span>I was told that they do not know when it will be fixed.<span style="mso-spacerun: yes;"> </span></span></span></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: small;"><span style="font-family: verdana,geneva;"><span style="font-size: small;"> <o:p></o:p></span></span></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-family: verdana,geneva;"><span style="font-size: small;">When something like this happens, it has a two-stage effect.<span style="mso-spacerun: yes;"> </span>The first stage is that forum participants are unable to get on.<span style="mso-spacerun: yes;"> </span>Because they fail to get on, they may try less often, and thus not get on when the problem has cleared up.<span style="mso-spacerun: yes;"> </span>So overall, there is less participation.</span></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: small;"><span style="font-family: verdana,geneva;"><span style="font-size: small;"> <o:p></o:p></span></span></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: small;"><span style="font-family: verdana,geneva;"><span style="font-size: small;">The second stage is that when members feel inclined to post, they may be refrain from doing so because they feel that nobody will read it or respond because the forum is so dead from the suppressed activity.<span style="mso-spacerun: yes;"> </span></span></span></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: small;"><span style="font-family: verdana,geneva;"><span style="font-size: small;"> <o:p></o:p></span></span></span></p> <p><span style="font-size: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span style="font-family: verdana,geneva;"><span style="font-size: small;">A forum builds momentum, and if that momentum is lost, it can take a long time to build it back up.<span style="mso-spacerun: yes;"> </span>It is like a train.<span style="mso-spacerun: yes;"> </span>In the past, this forum has had a lot of momentum.<span style="mso-spacerun: yes;"> </span></span></span></span></p>
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