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In regard to the question on decentralization: the joint dispatching offices at Spring (Houston), San Bernardino (Los Angeles), Chicago, and Kansas City are there not so much to effect decentralization as to create joint offices. BNSF and UP are greatly intertangled in those cities, and the joint offices go a long way to create solutions to problems that have existed for over 100 years. Kansas City also includes KC Terminal and Kansas City Southern's ex-Gateway Western desk, for example. <br /> <br />If you're going to create a joint office, you might as well put it where the action is, so the dispatchers can work closely with the trainmasters, yardmasters, and roadmasters they normally deal with rather than doing everything over the phone. The exception, interestingly, is the Powder River Basin. In recognition that employment in a remote location is expensive, that joint office is contained within BNSF's Network Operations Center in Fort Worth. <br /> <br />It's a common complaint that "everything has gotten worse" and more focused on process than product, but I don't know anyone who doesn't consider these joint offices a great success.
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