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I rode amtrak's "lake shore limited" from boston mass to toledo ohio,from boston to albany was okay,then we had to wait for the second half of our train to meet us in albany coming from NYC.they "amtrak",told us to wait in the station while they refuled and waited for the other train,supposedly this would take 40 minutes,then they said it would be an hour and a half "no explanation".after about 3 hours they told us to reboard our coach,which was moved far ahead of the platform,"we had to walk quite a distance before we could reboard,no problem for me but there were elderly people who had to walk also."plus it was bitterly cold out.anyway we reboarded and thought we would leave soon.No chance of that,2 more hours pass,no explanation from amtrak as to why we were waiting so long. <br /> now they had to call in another crew because our crew was at there limit on hours.we were wondering why cant we just go ahead without the train section from nyc? surely amtrak could run an extra or a special train to complete the journey right? nope... <br /> well after a total of 6 1/2 hours sitting in albany,someone on our train called his friend who made some calls and discovered that a freight train in virginia derailed,causing the nyc amtrak to take an alternate route,why couldnt amtrak tell us this information? at least we would have maybe understood...so knowing this still why didnt amtrak send us on our way without the other train...well heres the kicker...a conductor finally told us why we had to wait... <br /> it was all because the train from nyc "our second half of our train" was carrying <br /> in its consist the US MAIL!!! so amtrak wasn't concerned at all about its passengers....must be the revenue from the mail is far greater then passenger revenue...anyway i have rode amtrak a few times and i think this was my last ride.AMTRAK should SHAPEUP!!! customer care should be a top priority.i belive in mass transit but amtrak isnt the way to go...if you need to be on time dont take amtrak!!
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