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Guys, let's not get out-of-hand here, and even if it doesn't make any difference, I do apologize to the UP employees who are obviously on the forum (or at least some very ardent supporters).  I should indeed have titled my rant in a more appropriate way.  While I still am annoyed by the reply I received, it certainly didn't rise to the level of my complaining in a formal manner to UP management, president, etc.  I was myself in a bad mood when I got the reply from a manager who may very well have been in a bad mood too, and possibly for better reasons.  Right now, I don't bear the guy any grudge - I was blowin' off steam and I didn't word things the way I should have.  I didn't want nor expect my gripe to ignite a forum fight and have things between participants get to the point of exchanging insults, and that goes for me too with the buncha jerks comment.  Let's all simmer down.
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