I have been trying, all week, and just get a MS error message. Do you have a "stand-alone" e-mail address?
I did contact Amtrak a couple of months ago. I was complaining about no real "American" beer being served in the lounge cars. Of course, "Budweiser" (Belgian) and "Miller" (South African) don't count, in my book. I got an automated reply, but no answer to my query. Maybe Mr. Boardman just doesn't care. I sure haven't seen him on the trains....