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[rant] [soapbox][:(!] So after looking at all the available information on DCC.  After reading all I could on DCC here on this forum.  I decide to get the NCE powercab. Now I understand I'm not getting the top of the line DCC system but there were two things that really meet my needs.  Well I thought.  One - an easy to use interface.  Two - Customer support.  Of course, expandabilitiy, good reputation and other came into the mix. So about two weeks ago I purchase the NCE power cab from my LHS.  And just about as advertise, I get the system up and running without any major difficulties.  But I do have some wierd things happening so I decide to call NCE.  Well, there nobody home because NCE is having an employee luncheon.  Well OK.  I'll call next week. (Yes, next week because I travel to make the money to pay for all of this) Yesterday, I call again.  I got a voice on the other end.  After the uncalled for sexist remark, I was wanting for the answering machine.  I'm informed that all the technicians are off for the week and the only person who could help was at lunch.  It was 2:15pm EDT!!!  Call back at 3:30 still at lunch.  Call back at 3:45, line busy.  Call back at 3:50, office closed for the weekend. Great customer support.  NOT!! Sorry but I don't want excuses.  If a business can't remain open during it posted business hours and provide customer service during those hours, it fails to be a business worthy of any positive comment. I'm so sorry I purchased the powercab.  Yes, it works but the problems make it difficult for my kids to operate the system.  If it was working as the manual says then all would be well.  As it is, I may be returning to DC operation. So any one out there considering DCC.  Take heed. [/rant]
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