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Pacific Western Rail Systems (NOT an advertisement)

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  • Member since
    September 2004
  • From: Dearborn Station
  • 18,727 posts
Posted by richhotrain on Thursday, February 13, 2020 6:14 AM

This thread got me to thinking. I seemed to recall that I had done some business with Pacific Western Rail Systems some years ago. Sure enough, I checked my spreadsheet of locomotive purchases, and I was reminded that I bought a pair of GP9s from them back in 2005. I never received any follow up calls or emails from them after completing the purchase. Apparently, things have changed since then.

Rich

Alton Junction

  • Member since
    June 2007
  • From: Grew up in Calif, left in 84, now in Virginia
  • 7,430 posts
Posted by riogrande5761 on Thursday, February 13, 2020 10:39 AM

richhotrain
back in 2005. I never received any follow up calls or emails from them after completing the purchase. Apparently, things have changed since then. Rich

Maybe you bought before they started spamming customers and annoying the heck out of them.  I've ready many complaints from a period from some years back, maybe 8-10 years ago give or take, but from all reports in recent years now there have been no issues or complaints, so it's all water under the bridge - a period of a couple years that lives in imfamy.

Rio Grande.  The Action Road  - Focus 1977-1983

  • Member since
    March 2016
  • 959 posts
Posted by PRR8259 on Thursday, February 13, 2020 4:45 PM

They were at one point uber high pressure sales, and did NOT want you to deal with any other dealer whatsoever, which I found out when stupidly or accidentally mentioning I had worked for English's Model RR Supply/Bowser/Toy Train Heaven and that I continue to buy items from them.  PWRS was crystal clear that they wanted me ONLY dealing with them and not my lifelong friends, who would NEVER pressure anybody to buy anything.  When PWRS found out what railroads I was interested in they somehow just assumed that I wanted every single item for that railroad(s) and hounded me to buy them by repeatedly calling me.  It was almost like they were telling me exactly what I needed to buy, without really listening to anything that I said...that somehow they knew what I needed more than I knew.

The PWRS model of retail sales is completely antithetical to anything I was ever taught by the English's, completely the opposite of how they do business, which is maybe to offer advice as to what might sometimes be more durable or longer lasting or more suitable, but it was our job to help the customer, to answer questions when needed, but the customer, of course, was always right.

It doesn't matter if it's over the internet, phone, in person, the customer is still always right and the sales person is only there to assist them with any needed information.

I don't have an issue per se with occasional mailings, but I don't need an email every day or even every week.  I'm usually on top of what is being produced, so sending me emails is pointless for a retailer because if they have what I want, I will buy it.

I don't even care about lowest price.  It's more valuable to me to occasionally be able to buy and inspect in person than to always get the best price.  Sometimes the best price is not a deal at all when there is a problem.

Respectfully submitted--

John

  • Member since
    September 2008
  • 172 posts
Posted by NILE on Sunday, February 16, 2020 9:11 AM
I have been a customer of PWRS for a long time now. Yes, at first they were a little pushy. I asked them to stop being so pushy and they did. You do have to wait for some out of stock items, but isn't that true for all online suppliers in the hobby. I have an order with Spring Mills Depot going on 16 months now. I have had orders with Intermountain and Walthers that were back ordered even longer. So I guess it depends on what sort of things you order and how long you are willing to wait. Hardly anyone has what I want in stock any more, and it doesn't help that I model fallen flags that don't run SD-70Ace or 9-44s. I have had good service with PWRS, and the few little issues I have had they have worked with me. Lately, they have started identifying items items no longer available and recommended similar items for me.

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