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Good Experience with BLI Service
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I had a problem with my new BLI U.P. 4-8-2 where it would jerk and stall at anything less than about 15 smph. After calling their service department and unsuccessfully trying their suggested fixes, they took my name and address in order to send me a UPS return label. Once I got the label, I followed their directions to pack up the engine along with a brief problem description including the name of the tech guy I talked to and shipped it off. I just got the replacement engine yesterday and it's a world of difference in running quality. This one starts and runs smoothly. <br /> <br /> I have always thought that your can never know what a person or a company is really like until something goes wrong. Now I know that BLI does stand behind their products and makes things right. I really appreciated not having to pay for return shipping which all too many companies seem to feel is the buyer's responsibility. <br /> <br />Charles
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