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For MR Customer Service issues Locked

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  • Member since
    May, 2009
  • From: Waukesha, WI
  • 1,408 posts
For MR Customer Service issues
Posted by Steven Otte on Wednesday, February 06, 2019 10:06 AM
We are aware of the issues facing our customers in terms of receiving products and website access, and want them to be fixed as quickly as you do! However, the editorial departments of the various magazines that administer the Forums don't have access to customer accounts, subscriptions, or distribution, and can't fix issues with website access.
 
If you are having problems with your Model Railroader, Model Railroader Video Plus, or Archive subscription; website access; or other product delivery, please contact Customer Service at 877-246-4879 (if outside the United States and Canada, +903-636-1125), or email CustomerService@ModelRailroader.info.
 
Thank you for your continued patience during this transition. We hope to have these issues resolved as soon as possible.

--
Steven Otte, Model Railroader associate editor
sotte@kalmbach.com

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