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I recently purchased a loco from an prominent on line Train Store. Well, I received said loco and it just wasn't operating properly. I inspected said loco and found a stripped screw hole on the front coupler and the screw kept slipping out and shorting out on the lead trucks. Well. finally received the loco and no kidding they GLUED the part on with super glue. HELL, I coud've done that and saved the shipping costs as well. So I guess this how we are,Howed we get to this point?? Here is their e-mail to me about this issue and my monday morning reply. Craig\\InternetTrains.com wrote: Hello Dan, I was told you called earlier today and were unhappy with your locomotive and persisted you did not want to talk to me. First off, I did not lie and I would have nothing to gain by doing so. As with most returns, we hold of on making a final decision until we see the product in person. In your case, the only thing wrong with your locomotive was a simple screw. As we can agree, a screws only purpose is to hold it's place and I simply fixed the problem and made sure the screw held it's place and it did, thus, totally dismissing the fact that the threads are stripped. Keep in mind that at Internettrains we are more then happy to accept returns, where as a lot of dealers would have had you deal with the manufacturer directly right off the bat. On top of that, we would have had to send the locomotive to Broadway after you shipped it to us just as you would have had to anyway which would have taken at least 2-3 weeks. I feel this matter was handled quickly and without incident; the locomotive was repaired (they probably would have done the same thing I did) and the screw is holding it's place. At this point, I am going to let another person here handle this issue. Sincerely, Craig Internettrains.com OK how about I just stop Payment on the whole damn thing. I paid good money for the loco, not to have a product that needs repair right out of the box. And you did "B.S." me, you said for me to return the loco and you checked your inventory then and said that you had them in stock and you would exchange it!!! And you can damn sure bet that this issue is damn sure gonna show up on Railroad Modelers "Forums" Discussion board about various states of customer service.
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