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Defective Heljan Transfer Table

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  • Member since
    January, 2010
  • From: Denver, CO
  • 3,115 posts
Defective Heljan Transfer Table
Posted by Motley on Thursday, June 10, 2010 1:08 AM

Heljan customer service?

I just got the Heljan HO Transfer Table about two months ago, it seemed to work OK, But I didn't even use it much. But now it's completely jacked up.

It's really flakey, I tried to reset it and when I selected RES from the panel, and it just flashes and doesn't respond. Same thing when I select DEL, it just flashes.

I bought this at Caboose Hobbies and I probably can't return it because it's been over 30 days.

Has anyone ever delt with Heljan? They're in Denmark and their website has no information for technical support. But I did just send them an email about the problems.

Thanks,

Michael

Michael

Director -
Mile-HI-Railroad
Prototype: D&RGW

  • Member since
    March, 2009
  • From: Just South of the Arctic Circle
  • 7,000 posts
Posted by Sir Madog on Thursday, June 10, 2010 1:15 AM

 Heljan customer service is a virtue non existing! I had a claim once, missing detail parts, and I never ever received an answer to my e-mail.

Heljan fully relies on their dealers/importers for customer service, so you will have to revert to the source where you bought it from.

Cheers!

Ulrich

People in Hamburg don´t tan, they rust!

  • Member since
    January, 2010
  • From: Denver, CO
  • 3,115 posts
Posted by Motley on Thursday, June 10, 2010 1:19 AM
So should I contact Walthers then? I'll call them in the morning and see what they say.

Michael

Director -
Mile-HI-Railroad
Prototype: D&RGW

  • Member since
    March, 2009
  • From: Just South of the Arctic Circle
  • 7,000 posts
Posted by Sir Madog on Thursday, June 10, 2010 1:35 AM

 I bet Walthers will help!

Cheers!

Ulrich

People in Hamburg don´t tan, they rust!

  • Member since
    January, 2010
  • From: Denver, CO
  • 3,115 posts
Posted by Motley on Thursday, June 10, 2010 10:38 AM

Sir Madog

 I bet Walthers will help!

 

OK I called Walther's and they aggreed it's faulty, so I'm sending it in for replacement/repair.

I'll let you know when I get it back.

*** thing was $300, I'm a little irritated.

Michael

Director -
Mile-HI-Railroad
Prototype: D&RGW

  • Member since
    March, 2007
  • 2,751 posts
Posted by Allegheny2-6-6-6 on Thursday, June 10, 2010 11:16 AM

 And the real kick in the butt is they had it on sale a couple of months back for $200. I haven't taken mine out of the box yet glad you mentioned the propblem

Just my 2 cents worth, I spent the rest on trains. If you choked a Smurf what color would he turn?
  • Member since
    January, 2010
  • From: Denver, CO
  • 3,115 posts
Posted by Motley on Thursday, June 10, 2010 3:21 PM

Allegheny2-6-6-6

 And the real kick in the butt is they had it on sale a couple of months back for $200. I haven't taken mine out of the box yet glad you mentioned the propblem

Ahhhh geeez I know, it's on sale for $229 now. (actually I paid $275 + tax). But anyways, I would get yours out of the box and test it make sure it runs ok. Weird thing is, problems didn't show up till now, but I only used it very little.


Michael

Director -
Mile-HI-Railroad
Prototype: D&RGW

  • Member since
    March, 2007
  • 2,751 posts
Posted by Allegheny2-6-6-6 on Thursday, June 10, 2010 4:55 PM

 Yeah well that happens to me after everything is finished ,sceniced painted etc. then it decides to take a dump.  I had to do a double take when I checked Walthers online catalog one day and saw it for $199.99

I liked it but wasn't going to pay the price for one until I saw it on sale maybe know I know why.......

Just my 2 cents worth, I spent the rest on trains. If you choked a Smurf what color would he turn?

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