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Tstage : I find it hard to believe that my "purpose" in life is to correct the NCE corporate structure.  Bigger fish to fry in life than that.  My purpose of this thread was simply to provide another view of NCE customer service to those who visit this discussion board.  Do a search on NCE and this will be the first negative in a hundred positives on NCE customer service.  I  am not under any delusion that this thread will put NCE out of business (nor would I want to) or make hundreds not buy their systems but it may provide another view before they purchase.  People should hear both pro and con. Pondini : I have not "given up" on DCC.  But I think I stated it, if I can't get DCC up and running going back to DC for a couple of weeks would be better than no operation at all.  As it is, even with all the frustration, I see DCC as the way to go. As for returning the system, the 30 days have passed.  I really thought I would have the time to spend on the set up before the end of the 30 days but other things demanded my time. Being that I chose a starter system, I was not under any misimpression that I might have to upgrade.  I was hoping that I could learn more about DCC by using it than just reading about it.  That still will happen but if we upgrade I get the feeling it will not be with NCE. Finally :  Thank you to all who have provided help.  It has gotten some of the show stoppers corrected.  I still have some questions but I think I will try another venue provided by you. I did not intend for this to become a Digitrax V. NCE debate but I guess one can control that BUT please stop bringing Tony's Trains into the discussion.  I did not buy the system from them so they do not need to be bashed. I guess 'nuff said.
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