Edit post

Edit your reply below.

Post Body
Enter your post below.
I think having to increase prices $25 on a single item within a month is a bit steep (considering how cut-throat the pricing is on the web) however retail stores have MASSIVE OVERHEAD, guys. MY local shop has excellent customer service, good product selection, but basically MSRP on most things. Why do I buy from them (as well as the internet)? I do like shopping in person, and GETTING THE GOODS that instant--its very rewarding. But its also fun to chat and talk about trains with them. About 7 hobby shops in Orange County alone have bit the dust in the past 10-15 years, and I lay the blame mainly on Customer Service--or lack of it. Cheap prices and the internet yes factor in---but nothing can compete with friendly faces and helpful staff. Hobby shops have been lacking that for years. Managing the hobby shops focussed on marginal profit of each sale---that is a mistake--should of made being friendly and helpful a bigger priority. Greet and get to know the interests of EVERYONE who comes into the store. Does Starbucks really have better coffee than others? Especially when the coffee comes from the same place as the other guy down the street??? Its Happy faces, a greeting and politeness---they go along way , and if you are brick-and-mortar , you better be excellent at it. Regards, TP Metzger
Tags (Optional)
Tags are keywords that get attached to your post. They are used to categorize your submission and make it easier to search for. To add tags to your post type a tag into the box below and click the "Add Tag" button.
Add Tag

Update Reply

Subscriber & Member Login

Login, or register today to interact in our online community, comment on articles, receive our newsletter, manage your account online and more!

Model Railroader Newsletter See all

Sign up for our FREE e-newsletter and get model railroad news in your inbox!

Subscriber & Member Login

Edit post

Post Body

Tags (Optional)

Subscriber & Member Login

Users Online

Search the Community