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I dont have first hand information but I can tell you that I was blessed with many good LHS's in the Baltimore/Gettysburg area while growing up. One I know of went under when he failed to keep up his mortage with the local bank. He finally went under simply because the store he once had for the people was little more than 4 walls with boxes on the floor in the later years. Sad. There are several good LHS's here in Arkansas and I dont have the problems with the owners stated here. In fact they communicate very well, support the community and basically do the best they can for customers. I sometimes did not get a better price for a item but was happy to purchase it at the LHS because they deserve the business. Keep in mind that Paints, parts, wheels and couplers probably make up a large part of the LHS sale. Kinda hard to maintain a living with food on the table at whatever small amount of gross comes in. Hopefully they will buy the Kits, RTR and locomotives from time to time. Im sorry that you had the bad experiences with the store that increased prices and showed a bad attitude to boot. I encourage you to see that there are other fish in the sea. Once or twice I hunted down OOP items on walthers.com using the LHS's that they shipped the items to. And each time I have contacted the store and was given just the same service as if I was actually physically walking in the front door. Wonderful stuff. Stores like MB Klein in Baltimore Maryland and others have a strong presence on the net, you might actually enjoy doing business with them. They still have brick and mortor stores too but have changed with the modern times to keep the business rolling. I think this really says that keeping the customer happy and feeling welcome is ultimately the best way to feed the family on a LHS business.
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