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[quote]QUOTE: Having worked part time in a hobby shop and as a part time train show dealer I can assure you that your patience can wear mighty thin from rude customers to the need to answer fairly stupid questions [/quote] Having worked 36 years as a park ranger and the last few as a part time train show dealer, I've had my share of "stupid" questions. But you know what? It's my job to take those situations in stride and never make the customer feel uncomfortable. That's one of the biggest challenges when dealing with the public. Many times a person doesn't really know what to ask. You have to listen to what they say and then figure out what it was they really wanted to know. In then case discussed, it wasn't even a stupid question. It was a perfectly legitimate question. In fact, when my wife is with me at shows, she's usually the one who asks the customer if what they have is the scale they need. The jerk in question should have been canned on the spot. Mike Tennent
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