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Good point! Customers can kinda desensitize employees. I've been there myself. There are always two sides to every story. I think in this case though, the employee at the LHS should have been more receptive to their customer's needs. [quote]QUOTE: Originally posted by BRAKIE Having worked part time in a hobby shop and as a part time train show dealer I can assure you that your patience can wear mighty thin from rude customers to the need to answer fairly stupid questions such as "Is this a Athearn kit? I think,Are you stupid or can't read of course its a Athearn kit dummy.Says so right on the box..Then you have the horses behind that has you to pull every new engine out of the show case and after looking at 'em say,well thanks! I can get 'em cheaper on line,by mail order etc even though the shop I was working for was price competitive with on line shops...[:(!] Needless to say you can gain a attitude and seeing living proof how stupid and rude some people are. However,a good hobby shop owner or clerk knows how to be polite and courteous and never insult a customer. Mike,What happen to you wife was uncalled for.Now the time for laughter and snide remarks would be AFTER she left the store ..And that happens a lot in just about every business you can name. [/quote]
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