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I sure can understand your situation or your wife's situation. We have several small hobby shops in the 35 mile radius of cities I live by. The worst by far without a doubt and without exception is the Hobbytown USA stores. They couldn't care if you lived or died once they have your money. I bought an SD 40-2 MTH Wisconsin Central Engine for $400. It did not work. When I returned it, I was thrown out of the store without any credit, warranty work, refund, nothing. I was threatened with the police for disorderly conduct for returning a defective item. I was never rude, or impolite, I just wanted the purchase made right. Further no warranty service station outlet would work on the engine because once they opened it up it was found to be tampered with inside. <br /> <br />Since then I left O scale railroading and I purchase from some other shops who I informed of the problem. The other smaller shops bend over backwards to help me with my hobby. Here in Wisconsin people are really stupid! People keep going back to to the Hobbytown USA store because it carries so much stock. I on the other hand would travel 125 miles if I have to so I don't shop at Hobbytown USA. When I complained to the corporation, they didn't even return a letter. Obviously they do not NEED my money. The sad fact is, I have a higher than average income for this area of the State. So I can afford to spend thousands of dollars a year on the hobby if I chose to. There are many small shops trying to survive who are glad to see me and my wallet walk in the door.
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