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Who are the best Internet vendors?
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I used to recommend Trainworld, but have had several damaged shipments from them over the past couple of years, and even though I have made it especially clear that they need to be more careful when they pack and ship (by UPS who couldn't care less about the word "Fragile"), Trainworld continues to do a very poor job in how they pack their shipments. The gal that usually answers the phone - you know the one that many have commented in the past that 'has an attitude', (the same one I have defended in the past when her typical NYC accent has annoyed some model RRers) does have a real attitude of not giving a rat that one has experienced a damaged shipment. After she defends the neanderthal in shipping perhaps her boyfriend), scolds the caller who's complaining and stating that no one else has such complaints, and then talks to her 'supervisor in the backroom', she offers a return authorization that doesn't reimburse any of the postage charges for the initial shipment or that required for the returned item, and then they'll charge you postage again for that replacement item. Not too good of a discount after all, huh? They have lost any future business of mine.
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