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Mike, and palallin, quit it. Your aggrevated tone is imho inappropriate. Electro did nothing wrong, he did what the guys at the store told him to, and yet he is stiffed for $140,-- plus several overseas phone calls. Maybe he was a little too trustful, but the whole trouble has been initiated by Tony´s sending the wrong track. From that point on, Electro simply did what he had been told by Tony´s. I am aware that ethics seem outdated these days, but to me it seems is is still the moral duty of the store to sort this out, no matter if they (yet) received the stuff or not. This may lose them a few rails, but win them a satisfied customer. The way Tony´s is handling the problem, both sides lose. When I make mistakes at work, which happens, I feel that it is my obligation to admit it and to solve the problem I have created in a satisfactory way for our clients. No matter what it takes. If I can do it, Tony can do it, too. Afaik, the Swedish postal service is as efficient as the German one, so Electro may very well be able to prove that he instantly returned the wrong order and sent it back. This should provide enough proof for Tony´s that the raild have been sent back, if he chooses not to trust his customers. Tom
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