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Electro, I agree with you this should not take them this long to act on this. I also think that any good company would have more then one human that can make a simple call to the post office with there tracking number and verify the package was refused and is returning to them and in turn send you your replacement. The fact that your in another country from them should have no bearing on this. My other job besides the Fire Dept is workin with a large company who ships performance auto parts all over the world has given me some better insite into these types of problems. If this is a reputable company that you dealing with then they sould be more than willing and able to help you in a way that benifits you as the customer. Have they offered you any help on this matter or only excuses and a royal blowoff?
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