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July MR Workshop
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I have an example of MR great customer service. My wife and I were passing through Waukesha a few years ago. I asked her if we could stop and see Kalmbach. We walked in off the street with no appointment. I asked if some would show us around. One of the staff took the time (an hour) to tour the offices and answer the many questions I had about putting out MR. I don't remember his name, but he was so kind and generous. He was near retirement, and had spent most of his career with MR. It was obvious how much he enjoyed working there. We were shown the art department, page layouts, photographs and how some of the great illustrations are created. There was one room where project railroads were built and a lot of the photography was done. We were even shown the employees model railroad! There was no focus on profits on that day. <br /> <br />My wife, who is as far removed from my hobby as a spouse can get, was very impressed by how we were treated. When you reach out and impress someone who doesn't care about your business, that is customer service. <br /> <br />I appreciate all that MR has done for this hobby to make model railroading fun.
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