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[quote]QUOTE: Originally posted by TurboOne ...What would it take for you to patronize a shop repeatedly? ... Which is more important to you price discount, or extremly friendly service that is helpful, knowledgable and good? [/quote] 1) I look for a positive "service attitude" - a willingness to provide friendly, patient answers to questions I may have. I have been to a few shops where the people were indeed model train experts, but also very condescending - as though I should be grateful they allowed me into their sacred confines![:(!] (I always swore to never patronize that shop again unless absolutely necessary.) 2) A good selection of tools, ahesives, paints (oil+acrylic), track (code 100 and code 83), and detail parts that a modeler may discover he/she needs at the spur of the moment. (If it's 5:30pm on a Saturday evening, and I know I will not have much free time during the following week, "We can order it for you" just doesn't cut it!) 3) A willingness to accept electronic payment (credit/debit cards) even for purchases as small as $4.00 - I almost never carry hard currency because it evaporates too fast![;)] 4) If he charges near or at MSRP, he better have a test/demo track and offer service to justify the higher price. If I need to have him special-order a piece of rolling stock, I should NOT have to wait more than a week or two before the item arrives [except for 'reserve' items that the mfgr hasn't released yet]. ...and I'm sure I'll think of more as the day goes on...
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