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Send it back to them again and say that you wanted to replace the couplers (everybody does that) and found out that you can't because someone glued the coupler through the screw hole. Now you can't take it apart or replace the coupler. <br />Or just tell them that you can't get the body off now because of the glue. I just bought on ebay a LifeLike SW9 and you have to remove the couplers to take the body off. If the coupler is glued on, you can't take it off. That's ridiculous. BLI engines are anything but cheap. You paid a lot of money for it and it should work PERFECTLY (until you misalign some track and derail it yourself). <br />One thing you can try... bring up the Better Business Bureau. Company's don't like dealing with them, and don't want to be on their bad list. Also, I work for the computer department in my County, and I conveniently mentioned to a customer service person that I was up there and needed to put her on hold a second. When I came back to her... completely different tune. <br /> <br />Good luck, keep us posted.
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