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It might also be pointed out, unless something has changed, that KATO locomotives come with many details not installed (handrails, horns, etc).  They are on parts sprues under the foam in the box.  No experience with customer service because I have not purchased any of their locomotives other than the SD9043MACs. Intermountain also makes SD40-2s.  They have a decent level of detail and have details installed.  They also have excellent customers service (one out of 3 of mine had an issue with the trucks, and they were replaced free of charge).   Scale Trains Rivet Counter Models come with excellently detailed with prototype specific details.  Mine run well.  Early runs do have an issue with the sand lines clicking on the wheels.  The manufacturer stated that this is the prototypical location.  It does not affect the operation.  This occurs on somewhat sharp curves and #6 and smaller turnouts from what I have seen.  Other than that they run well.  I have had an issue with one locomotive with a fan screen that came detached in the box.  The Scale Trains SD40s weigh quite a bit, and consequently have excellent pulling power.  My Athearn RTR SD40-2 runs a little on the warm side, but with no other issues.  Detail is nice, but not extensive. BLI also makes an SD40-2.  Mine are undecorated, and came without detail parts installed so that they can be custom painted to whatever road is desired.   I have not run a test to see which brand will pull the most, but my money is on Scale Trains.
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