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Issue accessing Archive Locked

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  • Member since
    October 2019
  • 1 posts
Issue accessing Archive
Posted by borough on Sunday, October 13, 2019 2:01 AM

Hi All,

I am having trouble accessing issues in the digital archive.  When I select an issue all I get is a broken picture icon like the page image is not available.  It was working ok for me a couple of days ago.  I've tried different computers/tablets and internet connection.  I have emailed support, however I was wondering if anyone else having issues accessing the archive?

Thanks.

  • Member since
    October 2019
  • 1 posts
Posted by Tim Bittes on Thursday, October 17, 2019 2:18 PM

Similar but slightly different question.  I am not a subscriber (I have access to the digital format for recent issues from my Public Library) but was interested in possibly subscribing to the digital archive.  On the website it says if you create an account you can get a 24 hour trial access.  When I do this the button to access the archive is not visible.  This occurs on Safari, Chrome on my mac, Chrome, Edge, IE on Windows 10 and on Samsung Browser on my galaxy browser.  Does anyone know how to access the 24 hour trial.  Does this actually work?

 

Thanks in advance,

Tim

 

 

  • Member since
    November 2006
  • 1 posts
Posted by ebergh on Friday, October 25, 2019 8:00 PM

As of 10/25, I too can not see images in the archive.

-eb

  • Member since
    April 2018
  • 198 posts
Posted by Outsailing86 on Saturday, October 26, 2019 10:30 AM

I’m having the same issue

  • Member since
    November 2018
  • 1 posts
Posted by AustrianAlpine on Saturday, October 26, 2019 2:26 PM

The archive isn't working for me either with any browser.  Firefox, Chrome and Edge all produce the same broken links icons instead of pictures.

I'm due to resubscribe in November.  I sure hope MR gets this fixed.  The only reason I subscribe is to access the digital back issues archive.

Moderator
  • Member since
    May 2009
  • From: Waukesha, WI
  • 1,764 posts
Posted by Steven Otte on Monday, October 28, 2019 8:36 AM

The only Kalmbach employees who monitor these Forums are the MR editors. None of us have the ability to help you with technical issues, so posting them here won't help you. For these issues, contact Customer Service at 877-246-4879 or CustomerService@ModelRailroader.info instead. Thank you.

--
Steven Otte, Model Railroader senior associate editor
sotte@kalmbach.com

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