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Mr. Gibson <br />My pleasure to reply to you. We have an owner of the Hobbytown USA stores here where I live that refuses to take back, honor a warranty, or help with service on items bought from his stores. That he says is not his problem, that is the manufacturers problem. As for me Mr. Gibson, I work in manufacturing and have done so for over 25 years. I have the say on the production line what leaves the plant, as I am fully responsible for it. If any product we are manufacturing doesn't meet the quality criteria I put the skids on it and send it to broke. That is why I am still employed Mr. Gibson and many competitors in the same industry are closed up. As for me, if a company like Kato wishes to make and manufacture junk it is there right to do so. However, as I said before 3 brand new Kato's purchased within the last year have failed. My first athearn years old and still running strong. I orignally thought when I bought the Kato engines they were the slickest thing out there. However their failure rate is too high for me to waste my money on any more of them. I have 1 Kato engine left, and have started to replace those Kato engines with Atlas engines. We will trial that brand now. As for getting junk fixed, even if I had all three repaired I wouldn't buy anymore Kato's because of the failure rate experienced. When you work in manufacturing everyday, you understand more about what keeps the customer coming back. That salary over $70,000.00 a year I have, must prove my philosophy and my company's philosophy is right. <br />
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