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Bachmann Trains customer service

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  • Member since
    July, 2006
  • From: Phoenix, AZ
  • 1,007 posts
Bachmann Trains customer service
Posted by bearman on Monday, July 17, 2017 12:40 PM

Does anyone have a number at Bachmann Trains that will, at least eventually, allow me to talk to a real person, with a real voice?

Bear "It's all about having fun."

  • Member since
    October, 2006
  • From: Western, MA
  • 7,335 posts
Posted by richg1998 on Monday, July 17, 2017 1:16 PM

Look at the Bachmann website under Repairs. Numbers there.

Company reps in the forums also.

Rich

N

  • Member since
    July, 2006
  • From: Phoenix, AZ
  • 1,007 posts
Posted by bearman on Monday, July 17, 2017 2:02 PM

I did that, and after I got past the taped instruction I was transferred and the phone just rang and rang.

Bear "It's all about having fun."

  • Member since
    July, 2006
  • From: Phoenix, AZ
  • 1,007 posts
Posted by bearman on Monday, July 17, 2017 2:15 PM

Ok, after three more tries I finally talked to a real person at Bachmann.  Issue resolved for now.

Bear "It's all about having fun."

  • Member since
    April, 2009
  • From: Staten Island NY
  • 1,210 posts
Posted by joe323 on Monday, July 17, 2017 6:52 PM

When did you call? If it was July 3. I think they were either closed or swamped I called July 5 and they answered on the first ring.

Making a long story short I sent to locomotives in for repairs and had them back in less than a week.

Joe Staten Island West 

  • Member since
    July, 2006
  • From: Phoenix, AZ
  • 1,007 posts
Posted by bearman on Tuesday, July 18, 2017 4:01 AM

I made the calls yesterday.  Everything is now cool and any possible issues have been resolved.

Bear "It's all about having fun."

  • Member since
    April, 2009
  • From: Staten Island NY
  • 1,210 posts
Posted by joe323 on Tuesday, July 18, 2017 6:34 AM

SmileGood to hear 

Joe Staten Island West 

  • Member since
    July, 2006
  • From: Phoenix, AZ
  • 1,007 posts
Posted by bearman on Tuesday, July 18, 2017 7:03 AM

I will tell you that when I finally got a real person and explained that the last two tries resulted in no answer after the transfer from the taped messages, she was quick to transfer me to the service dept and made sure that I knew she was not going to hang up until after the transfer was complete.

Bear "It's all about having fun."

  • Member since
    July, 2017
  • 43 posts
Posted by marksrailroad on Tuesday, July 18, 2017 8:54 PM
I've never called them but have written them a few years ago about one of my locos that needed repair. Instead of telling me to send it in for repair they sent me the parts... Oh well. The loco has since been replaced and the broken one sold so that problem has been solved.

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