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I did a writing project on opening a model railroad store this past summer for a college project. There's a lot of info on the internet. Turns out that modelers are better educated and paid than the general public. On a personal note, there's probably 10 hobby shops here in Houston, and I buy 90% of my trains from one of them. Customer service, customer service, customer service. When I walk in, they greet me by name. I really like that.
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