sorry athearn

[Anonymous]

I recently posted some things about athearns parts department. I had called about a 57' reefer frame and I was told that they were not in stock nor would be and today I received in the mail 2 reefer frames free of charge. They took the time to look through boxes of parts. I just wanted to rescind my earlier statements. It's good to know after all that has been going on with athearn they still continue to try to help their customers.
Andy

[CP5415]

That's the way Athearn is. They usually go out of the way to satisfy their customer.
On a couple of occasions they've either sent me the part necessary to fix something that was either broken or warped right when I bought it or they gave me information on how to fix it.
I've never been dis-satisfied with Athearn.

Gordon

[dharmon]

George,

That's good to hear. Athearn is still one of my favoite makers, and with all the negative out there over Horizon, it's good to hear someone say something nice.

Athearn/Horizon guys out there....if you read these forums..there are alot of us that still enjoy your products. I know that Genesis and RTR is a big part of what you do, but customer service and supporting the hobbiest with parts and stuff still has a big place in the market. You have a place in the market that no one has been able to tap. Please don't forget that.

[Anonymous]

That´s Athearn!

When I got a problem they helped me in the past and today. And I live 9 timezones away from Compton!