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[quote]QUOTE: Originally posted by CNW-400 I think I might know the store in Chicagoland that Bibfortuna was speaking of, but regardless I hope some of this thread gets back to local shop owners and they consider some of what is being said, both the positive and negative. If you want to keep people from taking their business to online stores, make the shop people friendly! There used to be a shop here in Batavia that went out of business a couple of years ago, I don't know why, but I do know I never went there because the guy smoked so much I couldnt breath in there, and anything you bought came home with the smell too. Last month I was in a shop in Elgin. Friendly staff but the guy behind the counter was in a conversation with someone the entire time I was there. When I finally got his attention it turned out he didn't know beans about N scale, and if they had what I was looking for he didn't know where to find it. I was told I could order it and have it in a week or so. I declined, and ordered it from Brooklyn Locomotive Works online that Sunday night, I had it by Wednesday(!) and for less. If you want to keep peoples business, you better make sure your shop is designed to please people. Mark [/quote] If it's B&G Train World you're referring to in Elgin, you were correct to decline the special order. I've visited twice. The first visit I was greeted in a chilly manner. I overlooked it and bought a few items just the same. Second visit? They opened up 15 minutes late, and when I questioned whether they had new hours, I was told by the young man, "No I get here when I get here." Needless to say I won't waste future time driving there. The service s*cks.
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