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I'll tell you - I have a looooooong memory. When I was 14 or so, I ordered some Kadee couplers for some n-scale trains. What I didn't know (and the owner didn't tell me - and WASN'T stated in the catalog) was that they came 2 pair per envelope. So I accidentally ordered 2x what I needed. When they came in, and I didn't want to buy all of them, he gave me a hard time about it. Keep in mind, we're probably talking about 5 or 7 envelopes of couplers. Pocket change for him - and he could sell them later anyway. But an appreciable amount for someone on a very, VERY tight budget. This same guy had, on other occasions, ignored me, or up-sold me something I didn't need. Suffice it to say - this is one of the largest hobby shops in the Chicago area, and I don't patronize him - and I'm 33 now! Honestly, I don't think the "reasonable conversation" approach will work. Many people have their pre-conceived notions, and if you challenge that by trying to talk to them, you'll just get kicked out of the store. Find a store where people are nice to you, and patronize them. They will remember the "young, well behaved kid who buys stuff". :) Rob
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