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I appologize that my point may not have been clear. The bottom line is this: if a problem is related to an alteration, a service charge is appropriate; if ithe problem is from a manufacturer's defect, a service charge is not in order. Modification of the electrical system by installing a decoder in a non-mechanically connected tender does not lead to defects in gearing. Companies should recognize this and adjust their policies to account for these situations. To go a little further, there are still few DCC-friendly engines produced. Many companies claim their engines are decoder "plug-n-play" when they really aren't. That makes it necessary to modify products electrically to install a decoder -- even in a "DCC ready" engine. Companies, including Bachmann, advertise that they have moved their product lines into the DCC compatable world. Yet, these companies don't have DCC-friendly policies. I want to see companies who want to get DCC customer's business change their policies to reflect the realities of the DCC world -- or the model railroad world for that matter. Many decoder companies, especially Lenz and TCS, recognize this and have goof-proof warranties. As for the $20 repair cost, an exact replacement can be purchaced for $50. The repair cost isn't such a good deal, especially for a 2-month-old defective engine.
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