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I finally spoke with a customer service rep a few weeks ago about my three-plus month old orders.  Evidently they did receive at least one of my emails where I requested that they cancel the outstanding order.  The sales rep told me that an email had been sent to me confirming the cancellation of my order.   As you might imagine, I never received that email.  But wait, it gets even better.  I asked how I was going to be refunded for my cancelled order to which the sales rep told me that they could not refund my credit card because they are now using a "new" form of billing/accounting but that they could refund my Pay Pal account.  Of course, the LAST thing I wanted to do is to give these people my Pay Pal account number so I asked what other forms of reimbursement were available to which the sales rep said that they could send me a check BUT that "the lady who writes the checks only comes in once a week, so we'll leave a note for her."  Needless to say, it's been over two weeks and I haven't seen a check. I filed a complaint with the BBB and they recently sent me a letter stating that the issue had been resolved.  SO, not only are the people at Internet Trains feeding a line of lies to their customers, but they're also lying to the BBB.  Interesting to note the Mr. Guccione has been conspicuously silent over these recent posts.  To say that their business practices border on criminal may not be an understatement at this point.  It's such a shame that these companies are allowed to remain in business particularly in this hobby where I've dealt with some of the most honest and decent people around.  Please help spread the word.  I'd hate to see more decent hobbyist be taken by the unscrupulous people at Internet Trains.
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